We do offer a deposit option; pay half now and half later to hold your dates, if you are unable to make the full payment.

ALL FEES MUST BE PAID 8 WEEKS PRIOR TO THEIR TOUR OR TRIP WILL BE CANCELLED WITH NO REFUND. 

You will receive an email and text message as a reminder 12 week prior your trip and on the final day of payment. If we have not received payment 8 weeks before your booking it will be cancelled with no refund.  

Unfortunately, we do not book flights for you, as we believe it’s best to leave it in your hands. However, all airport transfers are provided for you in Bali.

Once your booking has been made you will get all the information that is required.

A couple days before the start date, we will send an additional email confirming your airport pick and where to meet your driver. This includes directions on where to go, as we know the most stressful part of the holiday is the airport.

In regards to any medical or dietary requirements please advise our team straight away when your booking is being made.

If you do have any questions about the activities that are included and require some advice we are more then happy to help, please contact us here.

This is only available if let us know 8 weeks prior to your start date.

Our tours do take a lot of preparation, therefore if you are bringing the date forward the confirmation will depend on our Bali operators. This is why deposits are made to lock the tours in, as our Bali team need time to prep the tour for you.

Despite this, we will try our best to accommodate if you.

Unfortunately, we cannot advise which visa you need to apply for, nor can we apply for one on your behalf. We recommend that you check the Indonesian government’s website or visit your own government’s travel section.

Every nationality is different, and we will not be liable if you have not got the correct documents/vaccines to enter the country.

Travel Insurance isn’t a legal requirement to enter Bali or Thailand; however, we have made it mandatory for all customers on a duo travel tour to take out comprehensive travel insurance that will cover you for:

• Medical and emergency costs

• Flight delays and cancellations

• Trip interruptions or cancellations

• Lost or stolen items

If at any point you wish to cancel a booking, please inform a member of the Duo Travel team 8 weeks prior to your start date, to help you cancel your trip and provide you with your refund if eligible.

We work with a lot of different business they all have different cancelation policies. The later you cancel the harder it will be to give you a full refund.   

All our tours include:

• Activities

• Transport whilst on the tour

• Accommodation

• Some food

  
  To see what is included on each tour, check out our tours.

Our tours don’t include:

• Flights or transport to and from the start of your tour

• Travel insurance

• Visa and travel documents

• Vaccinations

• Drinks

• All meals, some will need to be paid for

There are no group leaders at Duo Travel only local guides and drivers. We provide you with a written itinerary for you to follow, that will give you the smoothest tour.

We are mainly aimied for group of 2 and our price is set for 2x people per booking. If you come as 3x people, they would have to be made as separate booking.

4x people is a possibility but please inform member of the Duo Travel team to check availability for 4x people per tour.

This depends on how much you like to shop and spend!

Your tour includes all accommodation, activities, some meals but you will need to pay for drinks, additional activities and any items you’d like to buy. For more information about how much money to take to Bali, check out our blog post.

We would always recommend having cash on you in Asia. There is more places that take cash than card.

They are slowly moving towards card but no harm in having a bit if cash in your wallet/purse.

We can provide post or pre accommodation but only at the hotels that the tour starts and finishes.

As experienced travellers we highly recommend the less you bring the better as it gives you more room to buy souvenirs or extend your wardrobe with new clothes!

You should try and aim for no more than 20kg as this makes it easier for you to travel with and getting on and off transport. For a full list of what we suggest you should pack, take a look at our blog post: What should I pack for Bali?

With a Duo Travel tour just pack like your normal holiday essentials such as suncream, nice evening wear Swimwear etc. but please bring fully closed shoes as if you are doing our 15- or 17-day tour, you will be hiking up an active volcano. We say this as one of our team members decide to do it with flip flops, we can assure you he regretted it :).

You should try and aim for no more than 20kg as this makes it easier for you to travel with and getting on and off transport.

You will be able to do laundry throughout the tour all accommodations offer laundry services however, we highly recommend doing your laundry with smaller local services as it is financially better for you and them as you are financially helping more locals within the Balinese communities.